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Support & contact
Questions about your account, a charge, or how to use the tool — here's how to reach a person.
General & billing
support@terminationhelp.com.au
Response time
Within 2 business days
Hours
Mon–Fri, AEST business hours
Based in
Australia
Operated by
Justice Futures Pty Ltd (ACN 700 431 518, ABN 19 700 431 518), trading as Termination Help
Send us a message
Use this for a privacy question, a deletion request, or a complaint. Privacy and deletion messages get an immediate answer, and a real person reviews every one.
What we can help with
- Getting started, moving through the preparation steps, and understanding your packet.
- Payments, receipts, and refund requests for the preparation service.
- Accessing or deleting your information (see the Privacy Notice).
What we can't help with
- Legal advice about your matter, or whether your dismissal was unfair — we're a preparation tool, not a lawyer.
- Predicting the outcome of a claim or what it might be worth.
- Filing with, or contacting, the Fair Work Commission on your behalf.
Need the actual claim process or urgent help?
To lodge an application or read the official rules and deadlines, go to the Fair Work Commission. For advice, consider a community legal centre, union, or a lawyer.