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Refunds and your information

Request a refund, or get a copy of or delete your information. Each form logs your request straight away and gives you a reference.

Request a refund

If your pack isn’t delivered within 24 hours of payment, you get a full refund. This doesn’t limit your rights under the Australian Consumer Law. See the Terms.

The email you paid with What went wrong? My pack wasn’t delivered within 24 hours I couldn’t open or download my pack I was charged twice Another problem with my payment The pack wasn’t what I expected A problem with the quality of my pack Request a refund

Get a copy of, or delete, your information

How we handle your information is set out in the Privacy Notice.

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What we can't help with

• Legal advice about your matter, or whether your dismissal was unfair — we're a preparation tool, not a lawyer.
• Predicting the outcome of a claim or what it might be worth.
• Filing with, or contacting, the Fair Work Commission on your behalf.

Need the actual claim process or urgent help?

To lodge an application or read the official rules and deadlines, go to the Fair Work Commission. For advice, consider a community legal centre, union, or a lawyer.